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Help Desk Specialist

Lagos
28/12/17 7:29
20 Applications
Job Type:
Full Time
Salary:
120,000
Start Date:
28/12/17

Help Desk Specialist Responsibilities

Include:

  • Providing first level contact and convey resolutions to customer issues
  • Properly escalating unresolved queries to the next level of support
  • Tracking, routing and redirecting problems to correct resources


Duties
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services
Requirements
  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent



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