We are looking for a Retail Banker to assist our customers and advise them on their finances. You’ll be the face of our bank and we’ll depend on you to provide high-quality customer service.
In this role, you’ll need to communicate effectively to serve a variety of customers. Excellent people skills and patience are critical to this position. We also expect you to be confident, reliable and quick to resolve issues.
Open and close checking and savings accounts
Advise customers on financial services (e.g. lines of credit and mortgages)
Cross-sell products and services
Approach and sign on new customers
Collaborate with other professionals to ensure high-quality customer service
Perform various clerical tasks (e.g. filing)
Handle customer complaints and solve problems
Proven experience as a retail banker or similar role; sales or customer service experience is a plus
Knowledge of retail banking rules and procedures
Working knowledge of banking software and MS Office
Patience and problem-solving ability
Outstanding communication skills
BSc/BA in Accounting, Business Administration or related field